Author: Rhold James Steven Navarette

SMS for Hosted PBX

SMS PhoneServiceNOW now introduces Short Message Service (SMS) and Chat. It adds SMS send/receive to SMS enabled numbers via the PBX portal. This allows you to be able to use it for all scopes of Users: Basic User, Office Manager, Call Center

Route Phone Numbers to a Service

All phone numbers can be assigned to any service on the PhoneServiceNOW white label platform. For more complex requirements, advanced routing methods allow you to route a number sequentially or simultaneously to one or more onnet and offent destinations with

Phone Number Features

PhoneServiceNOW provided phone numbers have access to the following features: Notice: Phone Number features are based on availability of such services from PhoneServiceNOW’s underlying providers. We do not guarantee that such services are available for all numbers in all serving areas.

Number Port Out Processes and Inquiries

Port Out Processes On Mondays, a DID Port Out Report will be sent to the authorized contact of your partition with a list of DID(s) that may have ported away from your account the week before. This ticket is not only to inform

Introduction to Local Number Portability

This article is to give a brief overview of LNP concepts and some commonly asked questions about porting and the porting process. Below is a brief table of contents of the information in this article.  If you have any further questions or

Enhanced Caller ID – Inbound Caller ID with Name

What is Caller ID Name? When an inbound call reaches a providers network it only contains the callers caller ID number. It is the responsibility of the phone number provider to “lookup” the caller ID name registered to the number

DID Pin Code Requests – Incomplete

Resellers will request port out pin codes through phone calls, opening chats, and even opening tickets. Regardless of how they ask for the codes, we will never provide PIN Codes via phone calls or chats.  We only ever report PIN Codes via

CNAM Storage – Outbound Caller ID Name

What is CNAM Storage? CNAM Storage is the registration of a customers name and number in a national carrier database. It helps their caller ID name appear on outbound calls. How Does Outbound CNAM Work? Outbound caller ID names are

One Time Charges

One-time charges like labor and hardware fees can be added to a customers account. All one-time charges are added to the balance in real-time and included on the next invoice. Apply One Time / Manual Charges *Note: After a one-time

Billing Engine Overview

The PhoneServiceNOW App includes a powerful telecom billing engine that offers real-time call authorization, subscription management, flexible minute packaging, monthly invoicing (with optional telecom taxation powered by Avalara), collections automation and credit card merchant integrations. The billing engine is powered