Category: Customer Billing

One Time Charges

One-time charges like labor and hardware fees can be added to a customers account. All one-time charges are added to the balance in real-time and included on the next invoice. Apply One Time / Manual Charges *Note: After a one-time

Billing Engine Overview

The PhoneServiceNOW App includes a powerful telecom billing engine that offers real-time call authorization, subscription management, flexible minute packaging, monthly invoicing (with optional telecom taxation powered by Avalara), collections automation and credit card merchant integrations. The billing engine is powered

Add a Card on File to a Customer

Partners that have activated one of our credit card merchant integrations are able to accept credit card payments from their customers directly within the PhoneServiceNOW App. To accept a credit card payment, you must first add the customer’s card to their account.

Accepting Payments

Partners can accept payments by Check, Credit Card or any other method. Payments are always applied to the customers balance in real time and posted to the oldest invoice first. When accepting and posting payments for your customers it is

Reseller Taxation Status Overview

All PhoneServiceNOW Platform and Wholesale Services are intended for resale use. However, we understand that due to varying circumstances, a Reseller partner may have different needs when it comes to how they are treated for taxation purposes. Below are the