Category: Important & Helpful Info

Reseller Taxation Status Overview

All PhoneServiceNOW Platform and Wholesale Services are intended for resale use. However, we understand that due to varying circumstances, a Reseller partner may have different needs when it comes to how they are treated for taxation purposes. Below are the

LNP Order Flow and Statuses

Overview After an LNP order has been submitted, the receiving carrier will begin processing your request. During this time your order will transition through a series of ‘Statuses’ which indicate the progress of the order. Status updates are delivered via

How to Submit Feature Request

Welcome! This article provides PhoneServiceNOW Partners with guidance on how to submit effective feature request and what to expect afterwards. The goal is to ensure your great ideas are organized and submitted in such a way that our developers and product

HIPPA BAA Request

Complete this form. We’ll send an email with the agreement.  PhoneServiceNOW HIPPA BAA Request Form

3. Training – Services in Detail

Advanced Service Training You’re now ready to begin exploring the details of the services your platform can offer. The links below will take you to the individual KB categories for each respective service.  Each category will contain service specific articles. Some

2. Training – Portal Walkthroughs

Welcome to the Portal Training walk through guide.This article will walk through the steps to create customers and activate services. Your assigned training representative will reference this article during your on-boarding process and use it as a guide. It is also a

1. Training – Getting Started Initial Settings

Welcome! This article is a starting guide for all new partners. It will walk you through configuring your initial platform settings and get you started with your training. Your assigned training representative will reference this article during your on-boarding process and use

FCC Compliance/Abuse

Please be aware that any call originated on the PhoneServiceNOW network is subject to inspection and investigation if the call is suspected of being fraudulent, abusive, or illegal. Calls meeting any of these criteria will be blocked. If these conditions are repeated, becoming

E911 Location Services

Enhanced 911 or e911 is a service that allows the registration of a physical location to a VoIP or Wireless Phone Number. 911 calls with a caller ID of a registered number are then routed to the caller’s Local Public