Pricing
VoIP Phone Service pricing for All Business Sizes
New customers save 20% on any plan for the first 90 days.
** Mention this offer when you book your call
Business Basics
$
18
99
per user monthly -
Unlimited Minutes
-
1 Local Phone Number
-
Web and Mobile Access
-
Flexible Term Options
-
Reporting
-
Ideal for 1-2 Users
Business Plus
$
23
99
per user monthly -
Everything in Basic+
-
Access to 1 Free Toll-Free Number per Account
-
30 days of Call Recording
-
Access to Texting from any local number obtained
-
Ability to upgrade to call center seats for $15/month
-
Ideal for 1-25 Users
Business Platinum
$
27
99
per user monthly -
Everything in Plus+
-
Unlimited Call Recording
-
Voicemail to Email as text
-
Auto Attendant
-
Call Queues
-
Directory Listing
-
Enhanced Caller ID
-
Ideal for any size
One-time $25 setup and training fee applies to all plans. Number porting typically takes 5 to 10 business days.
FAQS
What's the difference between the three plans?
All three plans include unlimited minutes and web/mobile access, but they differ in features and scale. Business Basics ($18.99/user) is built for 1–2 users who need a reliable local number and reporting. Business Plus ($23.99/user) adds texting, a free toll-free number, 30-day call recording, and optional call center seats — ideal for teams up to 25. Business Platinum ($27.99/user) unlocks unlimited recording, voicemail-to-email, auto attendant, call queues, enhanced caller ID, and directory listing — great for any size business.
Are there any setup fees or long-term contracts?
No hidden setup fees. All plans offer flexible term options, so you’re not locked into a multi-year commitment. You can get started quickly and scale or adjust your plan as your business grows.
Does "unlimited minutes" cover both inbound and outbound calls?
Yes — unlimited minutes applies to domestic inbound and outbound calling on all plans. If you have questions about international calling rates or specific call scenarios, our team is happy to walk you through it.
Can I add or remove users as my team changes?
Absolutely. Pricing is per user/per month, so you only pay for the seats you actually need. Adding a new team member or removing a departing one is straightforward — just reach out to our support team and we’ll take care of it promptly.
What are call center seats, and how do they work?
Available as an add-on on the Business Plus plan, call center seats give agents access to advanced queue management and call center tools for just $15/user/month on top of the base plan cost. It’s a cost-effective way to support a small inbound team without upgrading your entire account.
How does texting work, and which plans include it?
SMS texting is available starting on Business Plus and is included on Business Platinum. You can send and receive texts from any local number on your account — making it easy to keep business communications all in one place without using personal numbers.
What is an Auto Attendant and do I need it?
An auto attendant is a virtual receptionist that answers incoming calls and routes them to the right department or person using a menu (e.g., “Press 1 for Sales, Press 2 for Support”). It’s included on Business Platinum and is especially valuable for businesses that receive a higher volume of calls or want to project a more professional image from day one.
What equipment or hardware do I need to get started?
Very little! Phone Service Now is a cloud-based VoIP system, so all you need is a reliable internet connection. You can make and receive calls directly from the web app or mobile app on your existing devices. Physical desk phones are optional and supported if your team prefers them.
Can I keep my existing business phone number?
In most cases, yes. Number porting allows you to transfer your existing business phone number to Phone Service Now so there’s zero disruption to your customers. Our team will guide you through the porting process after you sign up.
How do I get started or talk to someone before signing up?
You can click Get Started on any plan to create your account, or book a free call with our team and we’ll walk you through everything — no pressure, no commitment. You can also reach us at (833) 339-8818 or info@Phone Service Now.com.