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Inexpensive VoIP Phone Service

Affordable Call Forwarding For Businesses

Starting at $18.99/month per user. No contract needed.

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Table of Contents

Call Forwarding Explained

Call forwarding sends calls placed to your business number to wherever you actually are, whether that is a mobile phone, another office line, or any number you choose. With Phone Service Now, you set the rules once and the system follows them: forward everything, forward only what goes unanswered, or forward on a schedule that matches your business hours. Your team stays reachable without publishing personal numbers to clients. Call forwarding is included on every Phone Service Now plan, starting with Business Basics at $18.99 per user per month.

What's Included

Phone Service Now’s call forwarding feature keeps your business reachable when nobody is sitting at a desk. Calls to your business number route to the mobile, office line, or outside number you designate, so an important call reaches a person instead of an empty office.

The alternative is a phone that rings in a room nobody is in. Forwarding closes that gap without asking your team to hand out personal cell numbers or check two phones all day.

How Call Forwarding Works

You define where calls should go and under what conditions. Forward every call to a mobile phone, forward only the calls that go unanswered after a set number of rings, or forward when a line is already busy. Destinations can be a mobile phone, another office line, a teammate’s extension, or any outside number you choose, and you can change the rules whenever your coverage changes.

Time-Based Forwarding Rules

Phone Service Now supports time-based schedules, so forwarding can follow your business hours automatically. Route calls to the front desk during the day, to an on-call mobile in the evening, and to voicemail overnight without touching a setting. The system adapts to your rhythm instead of the other way around.

Integration with Your Phone System

Call forwarding is not a standalone tool. It works alongside the rest of your Phone Service Now phone system features. Auto attendant sends the caller to the right department before forwarding takes over. Unlimited rollover lines extend the ring order across your team. Calls answered on a forwarded line are still captured by call recording, and any call that goes unanswered is transcribed and delivered by visual voicemail.

Security and Compliance

Phone Service Now is fully HIPAA-compliant. Forwarded calls are carried with the same encryption and privacy standards that apply to the rest of the platform, which matters for medical offices routing after-hours patient calls to an on-call provider and for any practice handling sensitive information away from the office.

What You Get vs. What You No Longer Need

What You Get with Call Forwarding What You No Longer Need
Calls that follow you to mobile, home office, or any number Missing calls because nobody was at the desk
Forwarding rules that follow your business hours automatically Manually redirecting your line every evening and weekend
Clients calling one published business number Handing out personal cell numbers to customers
Busy and unanswered calls rerouted without a dropped ring Callers listening to a phone ring in an empty office
Included on every plan from $18.99 per user per month Paying an add-on fee for basic call routing
Plan availability: Call forwarding is included on every Phone Service Now plan, starting with Business Basics at $18.99 per user per month. Business Platinum at $27.99 per user per month adds auto attendant, call queues, and enhanced caller ID for more advanced routing setups.

How It Works

Getting started with call forwarding on Phone Service Now takes minutes, not days. Here is how the process works from signup to your first forwarded call.

01

Book a Free Call

Talk to our team about your business size and how your team covers calls during the day, after hours, and on the road. We will recommend the right plan.

02

Complete Onboarding

After a one-time $25 setup and training fee, our team handles your full onboarding. Most businesses are live and taking calls within 1 business day.

03

Set Your Forwarding Rules

Choose the destination numbers and the conditions that trigger forwarding, including unanswered calls, busy lines, and time-based schedules for after hours.

04

Take Calls Anywhere

Calls to your business number now reach you wherever you are, on a desk phone, a mobile, or the Phone Service Now web or mobile app.

What You Need to Get Started:

  • Any Phone Service Now plan, starting with Business Basics ($18.99/user/month)
  • A stable internet connection for VoIP service
  • The destination numbers where forwarded calls should ring
  • Optional: Cisco or Poly desk phone, or use the Phone Service Now web/mobile app on any device
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Who It's For

Call forwarding is built for any business whose people are not always sitting next to the phone. Here are the teams that benefit most:

Solo Operators and Home-Based Businesses

One published business number reaches you on any device. Clients never see your personal cell, and you never miss a call because you were out on a job.

Small Teams (1 to 25 Users)

Coverage does not depend on one person being at a desk. Forward the main line to whoever is on shift and change it as your schedule changes.

Healthcare Practices

Route after-hours patient calls to an on-call provider with HIPAA-compliant handling throughout, so urgent calls never wait until the office reopens.

Legal Offices

Forward calls to a paralegal or an assistant while you are in court or with a client, so a prospective case is never met with an unanswered ring.

Real Estate Agencies

Agents spend the day between showings. Forwarding sends listing inquiries straight to a mobile phone while the lead is still active.

Remote and Distributed Teams

One business number, many locations. Forwarding routes calls to home offices, coworking spaces, and mobile devices without the caller knowing the difference.

Service Businesses with Field Crews

When your team is on site rather than in an office, forwarding sends dispatch and customer calls directly to the crew or the coordinator who can act on them.

Why Choose Phone Service Now

Phone Service Now is an all-in-one cloud business phone system. Whether you run a front desk with a small team or manage phone operations across multiple locations, the platform gives you the tools to handle every call professionally, without a dedicated IT department or complex hardware installation.

If you are evaluating VoIP options and trying to understand what is a VoIP number and how it works for your team, Phone Service Now keeps it simple: your business gets local or toll-free numbers, a full-featured cloud platform, and support that answers when you call.

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FAQs and Resources

What is call forwarding?

Call forwarding routes calls placed to your business number to another destination, such as a mobile phone, a different office line, or any outside number you choose. It keeps your business reachable when nobody is at the desk the call was originally meant for.
Call forwarding is included on every plan, starting with Business Basics at $18.99 per user per month. Business Platinum at $27.99 per user per month adds auto attendant, call queues, and enhanced caller ID for more advanced routing.
Yes. A mobile phone is one of the most common forwarding destinations. You can also use the Phone Service Now mobile app to take business calls on your phone without forwarding to your carrier number at all.
Calls reach you through the Phone Service Now platform, so you can answer business calls on a personal device while clients continue to dial your published business number. Enhanced caller ID is available on Business Platinum, and our team will confirm the exact caller ID behavior for your setup during onboarding.
Yes. Time-based schedules let you set different rules for different periods, so calls can route to the front desk during the day, to an on-call mobile in the evening, and to voicemail overnight without changing anything manually.
The call continues down the routing order you set and ends in voicemail rather than ringing indefinitely. On Business Platinum, voicemail to email delivers a text transcript of the message to your inbox.
Yes. Phone Service Now is compatible with Cisco and Poly desk phones, and forwarding rules can include desk extensions, the web app, mobile devices, and outside numbers in any combination.
Book a free call at phoneservicenow.com/book-a-call. Our team will confirm the right plan for your business, handle your onboarding, and have you live within 1 business day.

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Get Started Today

Getting started requires one conversation and one business day. Reach out to the Phone Service Now team to find out which plan fits your business.
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  • 100 W Lucerne Cir, Suite 100A Orlando, FL 32801
  • (833) 339-8818
  • info@phoneservicenow.com
  • @phoneservicenow
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